|
1 |
a) |
Is there a difference between quality for a manufactured product and
quality for a service? Give some specific examples. |
|
|
b) |
Write
short notes on
i)
Malcolm Baldrige National Quality Award
ii) Juran Trilogy |
|
|
|
|
|
2 |
a) |
Reconsider
the fast-food restaurant visit discussed in the chapter. What would be the
results for the family of four on each visit and annually if the
probability of good quality on each meal component was increased to 0.999? |
|
|
b) |
What is meant by a process that is in a state of statistical control? |
|
|
|
|
|
3 |
a) |
What
information is provided by the operating characteristic curve of a control
chart? |
|
|
b) |
Apply the Western Electric rules to the control chart given below. Would
these rules result in any out-of-control signals?
 |
|
4 |
a) |
A car has
gone out of control during a snowstorm and struck a tree. Construct a
cause-and-effect diagram that identifies and outlines the possible causes
of the accident. |
|
|
b) |
Construct a
Pareto Chart for the issues pointed out in a feedback given by students.
|
Issues |
Teacher late |
Students late |
Not allowed to ask questions in the
class |
Parking Problem |
Non cooperative
attitude of the office staff |
No return of marked assignments |
|
No. of Occurrences |
10 |
54 |
50 |
65 |
78 |
49 |
|
|
|
|
|
5 |
a) |
Q
# 6.21 |
|
|
b) |
Q
# 6.22 |
|
|
|
|
|
6 |
a) |
Q
# 6.53 |
|
|
b) |
Q
# 6.58 |
|
|
|
|
|
7 |
a) |
Q
# 6.31 |
|
|
b) |
Q
# 6.39 |
|
|
|
|
|
8 |
|
Q
# 6.37 |
|
|
|
The End |